Refund policy

Refund Policy for Klothly

At Klothly, we aim to deliver the highest quality products to our customers. However, as a print-on-demand business, we have specific refund guidelines to ensure a smooth experience for everyone. Please read our policy below:

1. Refund Eligibility

Refunds will only be issued under the following circumstances:

• Damaged Product: If the product is received in a damaged or defective condition.
• Printing Errors: If the design or print on the product differs significantly from your order.
• Wrong Product Delivered: If you receive a product that is not as per your order details.

2. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Customer Input Errors: Incorrect size, color, or design selection during order placement.
• Change of Mind: Refunds are not applicable for orders canceled after production has started.
• Minor Variations: Slight color variations due to screen-to-print differences.

3. Refund Process

• To request a refund, you must raise a claim within 48 hours of receiving the product.
• Submit your claim by emailing us at support@klothly.com with the following details:
  • Order number
  • Photos of the damaged/defective product
  • Description of the issue

4. Inspection and Approval

• Once your claim is submitted, our team will inspect the evidence and verify the issue.
• If approved, the refund will be processed within 7–10 business days.

5. Refund Method

Refunds will be issued via the original payment method or store credit, as per your preference.

6. Exchange Policy

Currently, we do not offer exchanges due to the customized nature of print-on-demand products.

7. Shipping Costs

Shipping costs are non-refundable, except in cases where the refund is due to a mistake on our part (e.g., wrong product or damaged item).

Contact Us

For any queries regarding refunds, feel free to reach out to us at:
📧 support@klothly.com